FAQs
The preparation time for your order varies depending on what you’ve selected. We typically need between 24 to 72 hours to get your order ready, so it might be cutting it close – but feel free to reach out to us via email or phone, and we’ll check if we can make it happen for you.
To cancel an order, please reach out to us via phone or email. Unfortunately, once production has commenced, we are unable to process cancellations. Here’s our cancellation policy breakdown:
- Orders under $50 require 24 hours’ notice for cancellation.
- Orders over $50 require 72 hours’ notice for cancellation.
- Catering orders and orders exceeding $300 necessitate 1 week’s notice for cancellation. If your order has not entered production, we can issue store credits. However, store credits cannot be provided if the cancellation request falls outside the specified time frames mentioned above.
We do offer bulk orders for our cookies and cakes! Whether you need a large quantity for a corporate event, party, or special occasion, we’ve got you covered. To discuss your specific needs and get a customised quote, please contact the Meltaway team via our contact us form.
We cater for events! Whether you’re planning a wedding, birthday, corporate event, or any special occasion, our delicious cookies and cakes will add a sweet touch to your celebration. To discuss your specific requirements and receive a personalised quote, please reach out to the Meltaway team via our contact us form.
We currently do not offer shipping for our cookies and cakes overseas or interstate. Our focus is on ensuring the highest quality and freshness of our baked goods, which can best be maintained through local deliveries within our designated areas. We apologise for any inconvenience this may cause and appreciate your understanding. If you reside outside our delivery zones, we encourage you to visit us in person to enjoy our delicious treats.
Simply head to the pick up window at 179 Lyttleton Terrace (Old Green Bean) and quote your name and order number to one of our friendly team members.
We deliver our sweets 5km around Bendigo CBD area every tuesday. If you’re unsure whether we deliver to your area, please contact us. As a small bakery, our delivery capacity is limited, and the availability of specific dates may vary. If you have a particular date requirement, please reach out to our team member via question form.
You will need the full name and order details of the person you are collecting for. Please bring a copy of the order confirmation as this will make the collection of your cake a lot smoother.
Meltaway’s cookies can be stored in an airtight container at room temperature for up to 5 days. However, for the best texture, we recommend just pop your cookies in the fridge to keep them fresh. In the fridge, cookies can be stored for up to 2 weeks. Simply heat it up whenever your sweet cravings strike!
Get your oven all cosy at 170 degrees Celsius, then tuck those cookies snug on a baking tray.
Let the oven work its magic for 3-5 minutes, whisking them out when the chocolate gets all melty.
Enjoy the warm gooey cookie with a glass of cold milk.
We pride ourselves on sourcing high quality, real ingredients. In other words, nothing you can’t pronounce or recognise and no preservatives either. You may check ingredients for each cookie on each product page.
Store in the fridge for up to 3 days. Bring to room temperature for 1-2 hours before enjoying the cake.
Store in an airtight container at room temperature for up to 5 days. However, for the best texture, we recommend just pop your cookies in the fridge to keep them fresh. In the fridge, cookies can be stored for up to 2 weeks. Simply heat it up whenever your sweet cravings strike!
- MICROWAVE 15-20 seconds for the gooey gooey centre.
- OVEN 5 minutes at 170°C.