Introduction

Welcome to Meltaway! By accessing and using our website (the “Website”), you agree to comply with and be bound by the following terms and conditions (“Terms and Conditions”). Please read them carefully. If you do not agree with any part of these Terms and Conditions, you must not use our Website.

General Terms

  1. Definitions
  • “We”, “us”, “our” refers to Meltaway.
  • “You”, “your” refers to the user or customer of our Website.
  • “Products” refers to cookies, cakes, and other baked goods offered on our Website.
  1. Acceptance of Terms
  • By using our Website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these terms, you must not use our Website.
  1. Modifications
  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website signifies your acceptance of the revised Terms and Conditions.

Ordering and Payment

  1. Ordering
  • Orders can be placed through our Website. You must provide accurate and complete information when placing an order.
  • All orders are subject to availability and confirmation of the order price.
  1. Pricing
  • The prices of our Products are listed on the Website and are subject to change without notice.
  • Prices include applicable taxes unless otherwise stated.
  1. Payment
  • Payment must be made at the time of ordering. We accept various forms of payment as specified on the Website.
  • Your order will not be processed until payment has been received in full.

Delivery and Shipping

  1. Shipping and Handling
  • We offer shipping to various locations as specified on our Website. Shipping fees and estimated delivery times will be provided at checkout.
  • We are not responsible for delays caused by events outside our control, including but not limited to natural disasters, strikes, or customs delays.
  1. Risk of Loss
  • The risk of loss and title for Products pass to you upon our delivery to the carrier.

Returns and Refunds

  1. Return Policy
  • Due to the perishable nature of our Products, all sales are final, and we do not accept returns or exchanges.
  • If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for assistance.
  1. Refunds
  • Refunds will only be issued if the product is proven to be defective or the order was incorrect. Refunds will be processed within 7 business days after confirmation.

Wholesale Orders

  1. Eligibility
  • Wholesale orders are available to businesses that meet our eligibility criteria. Proof of business may be required.
  1. Wholesale Pricing and Terms
  • Wholesale pricing and minimum order quantities are available upon request. Special terms and conditions may apply.
  1. Payment
  • Payment terms for wholesale orders will be agreed upon at the time of order confirmation. Late payments may incur additional charges.

Intellectual Property

  1. Ownership
  • All content on the Website, including text, graphics, logos, images, and software, is the property of Meltaway or its content suppliers and is protected by intellectual property laws.
  1. Use of Content
  • You may not use, reproduce, or distribute any content from the Website without our prior written permission.

Limitation of Liability

  1. Disclaimer
  • The Website and Products are provided “as is” and “as available” without warranties of any kind, either express or implied.
  1. Liability
  • To the maximum extent permitted by law, Meltaway shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or Products.

Governing Law

  1. Jurisdiction
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the state/country in which Meltaway operates.
  1. Dispute Resolution
  • Any disputes arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.